Last Updated: December 17, 2024
Introduction
This Privacy Policy (“Policy”) describes how LVL (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you use our website, services, and related offerings (collectively, the “Services”). We value your privacy and are committed to protecting your information in accordance with applicable Canadian and other relevant privacy laws.
Information we collect
Personal Information
We may collect personal information you voluntarily provide when you register or interact with our Services. This may include:
• Contact details: Email address, first and last name (if provided).
• Account information: Username, password, and referral code.
• Social integrations: If you sign up through a third-party service (e.g., Google) or connect via Discord, we may receive your associated first name, last name, email address, and/or unique user IDs.
• Profile information: Any optional profile details you provide, such as your in-game character names.
• Survey and challenge responses: Information you choose to provide in completing surveys and tasks, which may include gaming habits, spending patterns, brand preferences, and other details related to your gameplay and EVE Online activities.
We may also collect non-personal information automatically when you visit the Site, including:
• IP address, browser type, operating system, and device information.
• Pages viewed, actions taken (e.g., signing up, completing tasks), referral codes utilized, and other activities within our Services.
How we use your information
We use personal information for purposes including:
• Service Delivery: To create and maintain your account, present tasks and challenges, track your earned in-game currency (e.g., PLEX), and facilitate withdrawals or redemptions.
• Communication: To respond to inquiries, send administrative messages (e.g., password reset instructions), and provide updates or relevant notifications.
• Analytics and Improvements: To analyze how you interact with our Services, identify usage trends, improve user experience, and develop new features.
• Marketing and Personalization: To tailor challenges, surveys, or recommendations that may be of interest to you.
• Legal and Compliance: To comply with applicable laws and regulations, enforce our Terms & Conditions, and protect our rights and the safety of our users.
How we will NOT use your information
We are committed to transparency and respecting your privacy rights. We will not:
• Sell Your Information: We do not and will not sell, rent, or lease your personal information to third parties.
• Share Without Your Consent (Except Where Legally Required): We will not share your personal information with third parties for their own marketing or other purposes unrelated to our Services without your explicit consent.
• Unnecessary or Disproportionate Processing: We will not process your personal information beyond what is necessary to provide the Services or as otherwise allowed by law.
• Non-Compliant Transfers or Disclosures: We will not transfer or disclose your personal information in ways that violate applicable data protection laws, such as the GDPR or U.S. privacy laws.
• Limit Your Ability to Control Your Data: We will not prevent you from accessing, correcting, deleting, or otherwise controlling how your personal information is used and shared, as required by applicable law.
How we share your information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
• Service Providers: With trusted third-party vendors who assist us in operating the Services (e.g., hosting, analytics, customer support) and who are required to protect your personal information.
• Business Transactions: In connection with a potential or completed merger, acquisition, or transfer of assets, subject to confidentiality obligations.
• Legal Obligations: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, comply with legal obligations, or protect the safety of users or the public.
Your choices
Depending on applicable laws, you may have the right to:
• Access, correct, or delete your personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request a copy of your data in a commonly used format.
To exercise these rights, please contact us using the information provided below. We will verify your request and respond within a reasonable timeframe, in accordance with applicable laws.
International transfers
Your personal information may be stored and processed in Canada, the United States, or other countries. By using our Services, you acknowledge that your information may be transferred to jurisdictions that may have different data protection laws than your home country. We will take commercially reasonable steps to ensure that your information is handled securely, in accordance with this Policy and applicable law.
Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We may retain certain data for internal analysis, security, fraud prevention, or legal compliance, even after account closure, as allowed by applicable laws.
Children's privacy
Our Services are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us so we can promptly remove it.
Security measures
We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security of your information.
Third-party websites and services
Our Services may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our Services after changes become effective indicates your acceptance of the revised Policy.
Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@joinlvl.com